We are committed to becoming
North Vancouver's favourite veterinary clinic!
Due to the rapidly evolving Covid-19 Omicron Variant situation, we are returning to curbside service beginning Monday Dec 20th. This will be reviewed in January and we hope that the situation will allow relaxation of procedures as soon as possible. We apologize for this - we know that our beloved clients much prefer to come inside, and we prefer that too! We hope to get back on the road to normalcy as soon as possible.
When arriving for your scheduled appointment, please call us at
(604) 980-0584 to check in,
but remain in your vehicle with your pet.
When we are ready, a member of our team will telephone you to conduct an interview over the phone and then bring your pet inside for his or her exam.
At the conclusion of the consultation we will continue to request that you settle the bill over the phone with a credit card, by e-transfer, or outside using our wireless debit machine. We will also continue with our car-hop service for food, medication and supply pick-ups.
Please note masks are required for all interactions with staff members - please ensure you have one when meeting a team member at the door (including prescription and food pick-ups, pet drop-offs, etc.)
We are currently experiencing a high volume of calls and emails. Please do not leave a voicemail when checking in for your appointment. If you are unable to reach us, please hang up and try again so that we can ensure you are checked in. If still unable to reach anyone via phone, please knock on the door and we will be there as soon as possible :) Messages are not checked immediately and are for non-urgent matters.
If you are experiencing symptoms of cold, flu or respiratory problems, have returned to Canada in the past two weeks or are on self-isolation procedures for any reason, we will ask that you arrange a family member or friend who has had limited contact with you to bring your pet to the clinic.
To minimize foot traffic, we encourage you to sign up and use our online Vet Store. Our store includes an option for home delivery.
Stay tuned here for the next steps on our road to normality :)
We thank you for your continued cooperation and support!