please note we will be closed for Remembrance day November 11 Thursday, but will remain open for November 10 wednesday and november 12 friday
We are committed to becoming
North Vancouver's favourite veterinary clinic!
With increasing confidence that the light we can see at the end of the tunnel is truly sunlight, we could not be more pleased to begin moving back toward normal operations. This will be a progressive migration, so please bear with us as we continue with partial limitations for the time being.
When arriving for your scheduled appointment, please call us at (604) 980-0584 to check in, but remain in your vehicle with your pet.
When we are ready, a member of our team will invite your pet in, accompanied by one two-legged family member wearing a mask for a normal in-person consultation and examination with the veterinarian. (Yay!)
At the conclusion of the consultation we will ask that you return to your vehicle while we prepare any medications, etc. that you will be taking home. We will continue to request that you settle the bill over the phone with a credit card, by e-transfer, or outside using our wireless debit machine. We will also continue with our car-hop service for food, medication and supply pick-ups.
Please note masks are required for all interactions with staff members - please ensure you have one when meeting a team member at the door (including prescription and food pick-ups, pet drop-offs, etc.)
We are currently experiencing a high volume of calls and emails. Please do not leave a voicemail when checking in for your appointment. If you are unable to reach us, please hang up and try again so that we can ensure you are checked in. If still unable to reach anyone via phone, please knock on the door and we will be there as soon as possible :) Messages are not checked immediately and are for non-urgent matters.
If you are experiencing symptoms of cold, flu or respiratory problems, have returned to Canada in the past two weeks or are on self-isolation procedures for any reason, we will ask that you arrange a family member or friend who has had limited contact with you to bring your pet to the clinic.
To minimize foot traffic, we encourage you to sign up and use our online Vet Store. Our store includes an option for home delivery.
Stay tuned here for the next steps on our road to normality :)
We thank you for your continued cooperation and support!